Workspace Flashboard
The FootPrints
Flashboard feature displays customizable, up-to-the-minute graphical reports
of help desk and Workspace activity. There
are two types of Flashboard. The
Workspace Flashboard is only available to Workspace and System Administrators
and reflects activity for the current Workspace. The
Personal Flashboard is available to any Agent and reflects the individual's
activity and the activity of Teams to which the Agent belongs for the
current Workspace.
To access the Workspace Flashboard, select More | Workspace Flashboard
from the FootPrints Toolbar. The
first time the Workspace Flashboard window opens, it displays a bar chart
of Issues Received
vs. Closed last 12 hours and basic statistics about the total number
of calls received that day and the calls that are still active as pertain
to that Workspace. You
can optionally choose other statistics and charts.
There are several options from the main Flashboard window:
-
Customize—You
can include additional reports and statistics in the Workspace Flashboard
window and change the format of some of the graphs from bar charts to
pie charts. Refer
to Customizing the Flashboard for detailed
information.
-
Refresh—Although
the Workspace Flashboard window refreshes every five minutes, you can refresh
the window at any time by selecting this option.
Print—The
contents of the Workspace Flashboard window are printed.-
Close—Close
the Workspace Flashboard.