Numara Software FootPrints Versions and Add-ons

The following versions of Numara FootPrints are available:

• Numara FootPrints—The web-based help desk and customer problem management solution for Windows, UNIX, and Linux servers.
• Numara FootPrints for Customer Service—The web-based customer service desk automation solution
• Numara FootPrints Base Starter Pack—The web-based help desk and customer problem management solution for Windows/SQLExpress or Windows/SQL Server only. This is the same great FootPrints customers have always used, but geared towards smaller business. Base Starter Pack customers can purchase Change Management and Mobile. Limitations include:
• a maximum of fifteen named agents
• Windows/SQLExpress or Windows/SQL Server only
• no concurrent licenses
• no ability to add CMDB or SQL Link
• a maximum of three workspaces plus one survey workspace.
• Numara FootPrints Hosting Service—All the power of Numara FootPrints, hosted by Numara Software, Inc..

NOTE

FootPrints for Exchange is no longer available, but customers can continue to enjoy the same functionality by upgrading to Numara FootPrints.

The following add-on modules are also available for integration with Numara FootPrints:

• Numara Configuration Management (with Service Catalog)—ITIL compliant add-on module that provides complete Configuration Management functionality. Import assets and define your entire configuration. Configuration management data can be imported to Issues. Also features reporting.

NOTE

The Extended Starter Pack is required to purchase the Configuration Management module. Please contact your salesperson for more information about obtaining the Extended Starter Pack.

• Numara FootPrints Sync—Two-way, dynamic synchronization of calendar appointments, tasks, and contacts with the user’s desktop, PIM (Personal Information Manager), or handheld productivity tool.
• Numara Asset Management—Auto-discovery of PC assets, network management, and software deployment using any combination of the following:
• Numara Asset Manager—Complete, up-to-the-minute PC hardware and software identification.
• Numara FootPrints Integration with Microsoft System Center Configuration Manager/SMS—Allows help desks agents to dynamically access PC asset data while they're working on an Issue from within Numara FootPrints.
• Numara FootPrints Integration with LANDesk—Allows help desks agents to dynamically access PC asset data while they're working on an Issue from within Numara FootPrints.
• Numara FootPrints Deployment—Enables organizations to leverage their support and help desk operations to optimize IT resources and implement preventative maintenance, eliminating potential technical issues before they occur.
• Numara FootPrints Dynamic Address Book Link—Gives access to multiple LDAP-based and SQL-based address books.
• Numara FootPrints Integration with Right Answers—Comprehensive Knowledge-Paks with hundreds of thousands of solutions for more than one hundred fifty applications.
• Numara FootPrints Telephony—An integrated, hosted contact center service that works with your Numara FootPrints software, offering call centers and service desks advanced, skills-based call routing that automatically transfers incoming customer requests to the right help desk agent or customer service representative. Numara FootPrints Telephony is an integration, not an add-on.
• Numara FootPrints Change Management—Enables organizations to develop their own approval process for Issues, with no programming.  In Numara FootPrints Change Management, approvers are designated for specific Workspaces.  When an Issue meets approval criteria, the approvers are notified that an Issue awaits approval.  The approvers then give or withhold approval.  When an Issue is approved or rejected, it is moved to another stage in the process.
• Numara FootPrints CRM Bridge—Integration with some of the most widely-used sales automation tools.  This integrationhelps organizations tie their web-based customer support tracking and automation with their web-based CRM sales tracking process to give sales and customer support teams direct access to the latest customer support interactions at any time. From within the sales automation tool, sales representatives can see active support issues for their customers in Numara FootPrints.  From within Numara FootPrints, sales representatives can access their customer Address Books that are stored in the sales automation tool.  The following sales automation tools are integrated via the Numara FootPrints CRM Bridge.
• Numara FootPrints Integration with MS CRM
• Numara FootPrints Integration with Salesforce.com
• Numara FootPrints Integration with Sales/CRM powered by SalesNet®

NOTE

Live eSupport and the LANSurveyor integration are no longer supported.

• Numara Remote—Enables an Agents to take control of a customer's PC.

PerlEx Modules, Packages, and Extensions

ActivePerl Enterprise Edition is the up-to-date, quality-assured perl binary distribution from ActiveState. Current releases, and other professional tools for open source language developers are available at:

http://www.ActiveState.com