| Platform |
|
|
Sun SolarisSun SPARC Server w/ | ||||||
| # Of Users(1) | |||||||||
| 1-20(2) |
2 GB RAM (1) - Xeon® or Opteron™ 2.4 GHz processor or better |
2 GB RAM (1) - Xeon® or Opteron™ 2.4 GHz processor or better |
2 GB RAM (1) - 2+ GHz Processor |
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| 21-50 |
4 GB RAM (2) - Xeon® or Opteron™ 2.4 GHz processor or better |
4 GB RAM (2) - Xeon® or Opteron™ 2.4 GHz processor or better |
4 GB RAM (2) -2+ GHz Processors |
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| 51-150(3) |
8 GB RAM (4) - Xeon® or Opteron™ 2.4 GHz processor or better |
8 GB RAM (4) - Xeon® or Opteron™ 2.4 GHz processor or better |
8 GB RAM (4) – 2+ GHz Processors |
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| 151-249(4) |
8 GB RAM (8) - Xeon® or Opteron™ 2.4 GHz processor or better |
8 GB RAM (8) - Xeon® or Opteron™ 2.4 GHz processor or better |
8 GB RAM (4) – 2+ GHz Processors |
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| 250-500(5) |
16 GB RAM (16) - Xeon® or Opteron™ 2.4 GHz processor or better |
16 GB RAM (8) - Xeon® or Opteron™ 2.4 GHz processor or better |
16 GB RAM (8) – 2+ GHz Processors |
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| 501+ |
32 GB RAM (32) - Xeon® or Opteron™ 2.4 GHz processor or better |
32+ GB RAM (16)+ Xeon® or Opteron™ 2.4 GHz processor or better |
32+ GB RAM (16)+ - 2+ GHz Processors |
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| Sample Server for Large Volume(6) |
HP Proliant DL500 series, IBM x3850 or Dell PowerEdgeTM R200 for up to 150 users.
HP Integrity Servers, IBM x3950 R2, or Dell PowerEdge R900 for over 150 users. |
HP Integrity rx7620-16 Server | Sun SPARC Enterprise Series Server |
(1) The number of users refers to the average number of concurrent users on the system at any one time. This should include agents and 1-2 percent of the total number of customers (if using Numara FootPrints for customer service). So, if you have 20 agents and 1000 customers using customer self-service, 30-40 users should be counted. This is only a rough guide. Actual load on the system is dependent upon your usage of Numara FootPrints.
(2) In all cases, Xeon or Opteron CPUs should be used .
(3) Windows 2003 Standard (SP2 and R2) supports up to 4 processors and 4 GB RAM. Windows 2008 (32-bit) supports up to 4 GB RAM and (64-bit) supports up to 32 GB RAM
(4) Windows 2003 Enterprise (SP2 and R2) supports up to 8 processors and 64 GB RAM. Windows 2008 (32-bit) supports up to 64 GB RAM and (64-bit) supports up to 2 TB RAM.
(5) Windows 2003 DataCenter supports up to 32 processors and 64 GB RAM. Windows 2008 (32-bit) supports up to 64 GB RAM and (64-bit) supports up to 2 TB RAM.
(6) “Sample Server” is not intended to be an inclusive list of authorized hardware or vendors, but examples of possible servers that can be used.